DELIVERY
Next Day Delivery
Next day delivery is only for the next working day, so if you’ve placed an order on Friday after 4.30pm or the weekend, then you’ll receive it on the following Tuesday.
Bank holidays and public holidays are for resting, so any next day deliveries placed on these days will be dispatched on the next working day and delivered to the customer the following day.
Delivery Service
Our deliveries are handled by RoyalMail.
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in, we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
International Deliveries
Good news, Ensiare can deliver your items Mon - Fri 8am to 7pm.
There is no next day delivery or Saturday service.
Delivery Service
All our international deliveries are handled by UPS, FedEx, DPD, TNT and Troll.
Reliability is key, which is why we use a signed-for delivery service.
Please make sure you or someone you know will be present either at a home or work address to accept your delivery. If no-one is in we’ll make sure we leave a card so that a re-delivery can be arranged, or you can collect from the depot.
For both free and paid deliveries, you will need to make sure that you cover any ingoing customs or taxes costs should any be incurred when shipping to your destination. At Ensiare we do our best to deliver within the stated time, however we cannot be held responsible for any delays caused by the customs clearance of the destination country.
Please don’t refuse a delivery. Unfortunately, refused deliveries will incur a cost of the original delivery plus the return cost. Any refund made will be minus the total delivery and return cost in the case of refused deliveries.
We try our best to get deliveries out to you on time, but sometimes international deliveries can take longer than expected.
Extended Returns
All orders placed now can be returned within 4 weeks.
RETURNS
Sometimes the fit isn’t right, so here at Ensiare we’re happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item dispatched to us within 14 days of receipt by you.
It’s important to note that shipping costs are not covered by Ensiare when sent back, so we suggest using your local post office for the best service and tracking ID.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt.
Mislaid your returns sheet? Don’t panic. Just send us over an email at MARKETING@ENSIARE.COM and we’ll be happy to help you out.
When filling out the sheet, please make sure you indicate if you would like a refund or an exchange
Some items are not eligible for a return or refund, but don’t worry. We make sure our designs clearly state this for you.
Payments will be credited back to the original purchasers credit card. Returns for refund are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards.
Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.
We’re happy to process store credit refunds and these will be displayed as a code in your email inbox. This will be made available immediately after 2-3 days of processing.
Credit notes can only be used in our online store.
EXCHANGES
Sometimes the fit isn’t right, so here at Ensiare we’re happy to accept exchanges on any garment that is unworn and still fitted with all security ribbons and labels. This applies to any item dispatched to us within 14 days of receipt by you.
Exchanges take around 2-3 working days to process, plus the delivery time to your area.
It’s important to note that shipping costs are not covered by Ensiare when sent back.
Luckily, our return instructions on the returns sheet enclosed with your delivery makes sending it back hassle free. Make sure you mail your returns back to us within 14 days of receipt and identify which item you would like replaced.
Mislaid your returns sheet? Don’t panic. Just send us over an email at MARKETING@ENSIARE.COM and we’ll be happy to help you out.
Feel free to be picky. You can exchange your item for any size or item (permitted it’s in stock) and we send them back to you at no extra charge. We offer 2 exchanges for every item.
If you want to treat yourself even more and the replacement costs extra, a gift card will need to be purchased for the difference. Please let us know if you have made the purchase at MARKETING@ENSIARE.COM
If the replacement is less expensive than the original, don’t worry. We’ll make sure the difference is refunded back to your original payment methods. Alternatively, you may refund the original item and then purchase the new, lower-priced item.
SALE ITEMS
We can only refund returned sale items by credit note for use on our online store.
LATE RETURNS
We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.
CARRIERS TO RETURN
Use your local post office with a signed-for service and ask for a tracking number so you can follow your return. Don't use DHL or TNT to return your orders as these carriers will not deliver to us.